Personal profile
External positions
Technical advisor, Employees Retraining Board
31 Mar 2026 → 31 Mar 2028
Moderator, Tourism and Hospitality Studies Papers 1 & 2, Diploma of Secondary Education, Hong Kong Examinations and Assessment Authority
Sept 2022 → Jun 2026
External Examiner, Hospitality Services Course Cluster of Applied Learning (ApL) subjects, Hong Kong Examinations and Assessment Authority
Sept 2021 → Jun 2026
Specialist (Hotel, Catering & Tourism), Hong Kong Council for Accreditation of Academic & Vocational Qualifications
Jan 2000 → Jun 2028
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
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SDG 11 Sustainable Cities and Communities -
SDG 12 Responsible Consumption and Production
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Collaborations and top research areas from the last five years
Projects
- 3 Finished
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Is Ambivalent Identification good or bad? The study of Service Recovery Antecedent and Consumer Justice for Global Collectivists | PolyU CPCE Research Fund
Lee, J. L. M. (PI), Lau, C.Y.-L. (CoI) & Chan, M. L. B. (CoI)
1/10/22 → 31/08/24
Project: Research
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Enhancing Experimental Learning in Tourism & Hospitality Education: The development of an online 3D virtual tour-guiding platform | CPCE Pedagogical Innovation Fund (PIF) on e-learning
Lau, C.Y.-L. (PI), Ho, S. Y. P. (CoI) & Chan, M. L. B. (CoI)
1/02/21 → 28/02/23
Project: Research
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How good can college students master their future? An exploratory study on students’ work experience, emotional intelligence and psychological capital
Lam, C. W. R. (PI), Chan, M. L. B. (PI) & Tsang, W. S. L. (CoI)
1/11/17 → 31/10/20
Project: Research
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How Do Summer Internships Shape Career Readiness for Hong Kong Undergraduates? An Exploration Through Experiential Learning Theory
Lau, C., Ho, S. Y. P., Sum, C. K. M. & Chan, B., 6 Jan 2026, CPCECPR Conference 2026 - Transforming Education Through Technology, Equity, and Human-Centred Innovation. 6 January 2026. PolyU CPCE. Hong Kong SAR..Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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Integrating green servicescape and green behavior for tourist satisfaction: Mediating role of green image, green experiential value, and emotional bonding
Lam, C. W. R., Tavitiyaman, P., Wong, S. M. H. & Chan, B., 2026, (Submitted) In: International Journal of Tourism Research.Research output: Contribution to journal › Article › peer-review
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Smart City Technologies and Cultural Tourism Experiences: Insights from Hong Kong's City in Time AR Initiative
Lau, C., Lee, J. L. M., Wong, S. M. H., Chan, B. & Ho, S. Y. P., 3 Mar 2026, High-End Academic Conference on the Integration of Culture and Tourism, Hangzhou City University. 1-3 March 2026. Hangzhou, China.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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Can Educational Tours Enhance Cultural Literacy? Insights from a Hangzhou Study Tour by College Students
Lau, C., Wong, S. M. H., Ho, S. Y. P. & Chan, B., 21 Jun 2025.Research output: Contribution to conference › Paper › peer-review
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Reversing “Go Away Green”: Exploring the influence of green servicescape on tourist satisfaction for environmental and business sustainability
Lam, C. W. R., Tavitiyaman, P., So, C. Y. A., Tsang, W. S. L. & Chan, B., 21 Aug 2025, RCGB Conference 2025.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
Prizes
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Best Paper Award - High-End Academic Conference on the Integration of Culture and Tourism, Hangzhou China
Lau, C.Y.-L. (Recipient), Lee, J. L. M. (Recipient), Wong, S. M. H. (Recipient), Chan, M. L. B. (Recipient) & Ho, S. Y. P. (Recipient), 3 Mar 2026
Prize
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Best Paper Award
Lam, C. W. R. (Recipient), Tavitiyaman, P. (Recipient), So, C. Y. A. (Recipient), Tsang, W. S. L. (Recipient) & Chan, M. L. B. (Recipient), 21 Aug 2025
Prize
Activities
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BHM Professional Talk Series: Storytelling and Responsible Travel in Cultural Tour Guiding
Lau, C.Y.-L. (Organiser), Chan, M. L. B. (Participant) & Lee, J. L. M. (Participant)
24 Feb 2026Activity: Participating in or organising an event › Organising a conference, workshop, ...
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BHM Professional Talk Series: Insights on Risk Management and Travel Insurance
Lau, C.Y.-L. (Organiser), Lui, A. (Participant), Chan, M. L. B. (Participant), Lee, J. L. M. (Participant), Ho, S. Y. P. (Participant) & Chan, W. W. H. (Participant)
13 Nov 2025Activity: Participating in or organising an event › Organising a conference, workshop, ...
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Hotel Visit to Ritz-Carlton Hotel (on Front Office and Housekeeping Operations)
So, C. Y. A. (Chair) & Chan, M. L. B. (Chair)
12 Nov 2025Activity: Participating in or organising an event › Organising a conference, workshop, ...
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Front Office/ Rooms Division Workshop Cum Executive Talk (Cordis Hong Kong)
So, C. Y. A. (Chair) & Chan, M. L. B. (Chair)
12 Nov 2025Activity: Participating in or organising an event › Organising a conference, workshop, ...
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BHM Professional Talk Series: Security Management at Hong Kong International Airport - Strategies, Technologies, and Challenges
Lau, C.Y.-L. (Organiser), Fung, C. (Organiser), Chan, M. L. B. (Participant), Lee, J. L. M. (Participant), Ho, S. Y. P. (Participant) & Tse, P. M. D. (Participant)
14 Oct 2025Activity: Participating in or organising an event › Organising a conference, workshop, ...