Airline customers’ satisfaction and purchase intention during economic recession: The role of perceived risk and service performance

C.Y.N. Ng; Pimtong Tavitiyaman

Airline customers’ satisfaction and purchase intention during economic recession: The role of perceived risk and service performance

Division of Business and Hospitality Management (BHM)

Research output: Contribution to conference › Paper › peer-review

Original language	English
Publication status	Published - 2011
Event	9th Asia-Pacific CHRIE Conference - Hong Kong, Hong Kong Duration: 2 Jun 2011 → 5 Jun 2011

Conference

Conference	9th Asia-Pacific CHRIE Conference
Country/Territory	Hong Kong
City	Hong Kong
Period	2/06/11 → 5/06/11

Cite this

@conference{e1af9b3957b447ca8f0268919893e500,

title = "Airline customers{\textquoteright} satisfaction and purchase intention during economic recession: The role of perceived risk and service performance",

author = "C.Y.N. Ng and Pimtong Tavitiyaman",

year = "2011",

language = "English",

note = "9th Asia-Pacific CHRIE Conference ; Conference date: 02-06-2011 Through 05-06-2011",

}