Effect of conflict-outcomes: moderating role of psychosocial mentoring and emotional intelligence

Millissa F.Y. Cheung, Chi Sum Wong, Warren C.K. Chiu

Research output: Contribution to journalArticlepeer-review

Abstract

Based on the perspective of emotions, this study examines the moderating role of psychosocial mentoring and emotional intelligence (EI) on the impact of task/relationship conflict on outcomes. We collect data of 206 employees from diverse industries in Hong Kong, a Special Administrative Region of China. Results show that psychosocial mentoring reduces the negative influence of task/relationship conflict to OCB, but this moderating effect is not significant for turnover intentions. EI has no moderating effect on the task/relationship conflict-OCB relationships. However, EI can reduce the negative influence of relationship conflict on employees’ turnover intentions. This EI moderating effect is not significant for the influence of task conflict on turnover intentions. Implications for mentoring and EI are discussed.

Original languageEnglish
Pages (from-to)658-681
Number of pages24
JournalAsia Pacific Journal of Human Resources
Volume60
Issue number3
DOIs
Publication statusPublished - Jul 2022

Keywords

  • emotional intelligence
  • organisational citizenship behaviour
  • relationship conflict
  • supervisory mentoring support
  • task conflict

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