TY - JOUR
T1 - Effect of conflict-outcomes
T2 - moderating role of psychosocial mentoring and emotional intelligence
AU - Cheung, Millissa F.Y.
AU - Wong, Chi Sum
AU - Chiu, Warren C.K.
N1 - Funding Information:
This research was funded by the RSDC (University Research Grant) of Hong Kong Shue Yan University (Project: 15009A) and National Science Foundation of China (Project: 71872083).
Publisher Copyright:
© 2021 Australian Human Resources Institute (AHRI).
PY - 2022/7
Y1 - 2022/7
N2 - Based on the perspective of emotions, this study examines the moderating role of psychosocial mentoring and emotional intelligence (EI) on the impact of task/relationship conflict on outcomes. We collect data of 206 employees from diverse industries in Hong Kong, a Special Administrative Region of China. Results show that psychosocial mentoring reduces the negative influence of task/relationship conflict to OCB, but this moderating effect is not significant for turnover intentions. EI has no moderating effect on the task/relationship conflict-OCB relationships. However, EI can reduce the negative influence of relationship conflict on employees’ turnover intentions. This EI moderating effect is not significant for the influence of task conflict on turnover intentions. Implications for mentoring and EI are discussed.
AB - Based on the perspective of emotions, this study examines the moderating role of psychosocial mentoring and emotional intelligence (EI) on the impact of task/relationship conflict on outcomes. We collect data of 206 employees from diverse industries in Hong Kong, a Special Administrative Region of China. Results show that psychosocial mentoring reduces the negative influence of task/relationship conflict to OCB, but this moderating effect is not significant for turnover intentions. EI has no moderating effect on the task/relationship conflict-OCB relationships. However, EI can reduce the negative influence of relationship conflict on employees’ turnover intentions. This EI moderating effect is not significant for the influence of task conflict on turnover intentions. Implications for mentoring and EI are discussed.
KW - emotional intelligence
KW - organisational citizenship behaviour
KW - relationship conflict
KW - supervisory mentoring support
KW - task conflict
UR - http://www.scopus.com/inward/record.url?scp=85103409199&partnerID=8YFLogxK
U2 - 10.1111/1744-7941.12292
DO - 10.1111/1744-7941.12292
M3 - Article
AN - SCOPUS:85103409199
VL - 60
SP - 658
EP - 681
JO - Asia Pacific Journal of Human Resources
JF - Asia Pacific Journal of Human Resources
SN - 1038-4111
IS - 3
ER -