Examining the Relationship between Service Failure and Consumer Justice: The Role of Ambivalent Identification in Consumer Market

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	The 4th International Tourism and Retail Service Management Conference (TRMC 2022)
Publication status	Published - 2022

Cite this

@inproceedings{427a8da212924c0c8e5cd5ada30dc611,

title = "Examining the Relationship between Service Failure and Consumer Justice: The Role of Ambivalent Identification in Consumer Market",

author = "Lee, \{Joseph Lok Man\} and Siu, \{Noel Yee Man\} and Zhang, \{Tracy J.\} and Tsui, \{Stephanie Wai-Lam\}",

year = "2022",

language = "English",

booktitle = "The 4th International Tourism and Retail Service Management Conference (TRMC 2022)",

}

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Examining the Relationship between Service Failure and Consumer Justice: The Role of Ambivalent Identification in Consumer Market

AU - Lee, Joseph Lok Man

AU - Siu, Noel Yee Man

AU - Zhang, Tracy J.

AU - Tsui, Stephanie Wai-Lam

PY - 2022

Y1 - 2022

M3 - Conference contribution

BT - The 4th International Tourism and Retail Service Management Conference (TRMC 2022)

ER -