Has COVID-19 Changed Consumers’ Satisfiers and Dissatisfiers? Evidence from Online Reviews of 5-Star Hotels in Shanghai and Beijing

Jie Wu; Tong Yang

doi:10.1080/19388160.2023.2213454

Has COVID-19 Changed Consumers’ Satisfiers and Dissatisfiers? Evidence from Online Reviews of 5-Star Hotels in Shanghai and Beijing

Jie Wu
, Tong Yang

Research output: Contribution to journal › Article › peer-review

3 Citations (Scopus)

Original language	English
Journal	Journal of China Tourism Research
DOIs	https://doi.org/10.1080/19388160.2023.2213454
Publication status	Published - 24 May 2023
Externally published	Yes

Access to Document

10.1080/19388160.2023.2213454

Cite this

@article{442936feada747479d03fca1baec65a4,

title = "Has COVID-19 Changed Consumers{\textquoteright} Satisfiers and Dissatisfiers? Evidence from Online Reviews of 5-Star Hotels in Shanghai and Beijing",

author = "Jie Wu and Tong Yang",

year = "2023",

month = may,

day = "24",

doi = "10.1080/19388160.2023.2213454",

language = "English",

journal = "Journal of China Tourism Research",

issn = "1938-8160",

publisher = "Taylor and Francis Ltd.",

}

TY - JOUR

T1 - Has COVID-19 Changed Consumers’ Satisfiers and Dissatisfiers? Evidence from Online Reviews of 5-Star Hotels in Shanghai and Beijing

AU - Wu, Jie

AU - Yang, Tong

PY - 2023/5/24

Y1 - 2023/5/24

UR - http://dx.doi.org/10.1080/19388160.2023.2213454

U2 - 10.1080/19388160.2023.2213454

DO - 10.1080/19388160.2023.2213454

M3 - Article

SN - 1938-8160

JO - Journal of China Tourism Research

JF - Journal of China Tourism Research

ER -

Has COVID-19 Changed Consumers’ Satisfiers and Dissatisfiers? Evidence from Online Reviews of 5-Star Hotels in Shanghai and Beijing

Access to Document

Other files and links

Cite this