Hotel employee's attitudes toward technology adoption and training support and their engagement, satisfaction, and retention

This study explores employees’ attitudes to technology adoption
through their perceived usefulness and perceived ease of
use of technology adoption. It further assesses the impact of
employees’ attitude to technology adoption and perceived
training support toward their engagement, satisfaction, and
retention. Target samples were frontline employees of five
hotels in Hong Kong. The questionnaire was distributed and
140 respondents participated in this study. Results showed the
positive impact of perceived ease of use on attitude to technology
adoption. Furthermore, employees’ attitude and training
support from the hotel positively promoted their engagement
and enhanced satisfaction and retention. However, employees’
perceived usefulness did not influence their attitudes, and
employee engagement had no impact on employee retention.
Theoretical development and practical implications were
discussed.