How do full-service carriers and low-cost carriers passengers perceived service dimensions, passengers’ satisfaction, and loyalty differently? An empirical study

Business & Economics

• Low-cost Carriers 100%
• Loyalty 67%
• Empirical Study 49%
• Perceived Value 35%
• Empathy 33%
• Service Quality 28%
• Customer Loyalty 27%
• Responsiveness 25%
• Customer Satisfaction 22%
• Assurance 14%
• Quality of Service 12%
• Service Quality Assurance 11%
• Assurance Services 10%
• Airlines 9%
• Intergroup 8%
• Path Model 8%
• Partial Least Squares 6%
• Questionnaire 6%
• Coefficients 5%
• Design Methodology 3%

Engineering & Materials Science

• Customer satisfaction 76%
• Costs 30%
• Quality of service 24%
• Quality assurance 16%