Justice perceptions and service recovery satisfaction in hospitality industry: The impact of anthropomorphic robots

Research output: Contribution to conference › Abstract › peer-review

Original language	English
Publication status	Accepted/In press - 2025
Event	Robotics Conference 2025, The Hong Kong Polytechnic University - Duration: 19 Aug 2025 → …

Conference	Robotics Conference 2025, The Hong Kong Polytechnic University
Period	19/08/25 → …

Cite this

@conference{c56f7180fc0e419ca9b80139d61dcf4d,

title = "Justice perceptions and service recovery satisfaction in hospitality industry: The impact of anthropomorphic robots",

author = "Lee, \{Joseph Lok Man\} and Calvin Cheng and Yuen, \{Simon Sheung Man\} and Wong, \{Shun Mun Helen\}",

year = "2025",

language = "English",

note = "Robotics Conference 2025, The Hong Kong Polytechnic University ; Conference date: 19-08-2025",

}