Knowing how satisfied/dissatisfied is far from enough: a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques

Tong Yang; Jie Wu; Junming Zhang

doi:10.1108/ijchm-10-2022-1319

Knowing how satisfied/dissatisfied is far from enough: a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques

Tong Yang
, Jie Wu
, Junming Zhang

Research output: Contribution to journal › Article › peer-review

38 Citations (Scopus)

Original language	English
Journal	International Journal of Contemporary Hospitality Management
DOIs	https://doi.org/10.1108/ijchm-10-2022-1319
Publication status	Published - 30 Jan 2024
Externally published	Yes

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10.1108/ijchm-10-2022-1319

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title = "Knowing how satisfied/dissatisfied is far from enough: a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques",

author = "Tong Yang and Jie Wu and Junming Zhang",

year = "2024",

month = jan,

day = "30",

doi = "10.1108/ijchm-10-2022-1319",

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journal = "International Journal of Contemporary Hospitality Management",

issn = "0959-6119",

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AU - Yang, Tong

AU - Wu, Jie

AU - Zhang, Junming

PY - 2024/1/30

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UR - http://dx.doi.org/10.1108/ijchm-10-2022-1319

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DO - 10.1108/ijchm-10-2022-1319

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SN - 0959-6119

JO - International Journal of Contemporary Hospitality Management

JF - International Journal of Contemporary Hospitality Management

ER -

Knowing how satisfied/dissatisfied is far from enough: a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques

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