@article{ab665a973f544b3b9d440c7495590c50,
title = "Knowing how satisfied/dissatisfied is far from enough: a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques",
author = "Tong Yang and Jie Wu and Junming Zhang",
year = "2024",
month = jan,
day = "30",
doi = "10.1108/ijchm-10-2022-1319",
language = "English",
volume = "36",
pages = "873--892",
journal = "International Journal of Contemporary Hospitality Management",
issn = "0959-6119",
publisher = "Emerald Publishing",
number = "3",
}