TY - GEN
T1 - Logistic IT competence and logistic service performance
AU - Yi, Wang
AU - Yuen, Simon S.M.
N1 - Funding Information:
Financial support through the grant (2 0720 91 01) from the State Committee for Scientific Research of Poland is kindly acknowledged. The calculations were partly performed at Fritz-Haber Institut der MPG, Abteilung Theorie, Faradayweg 4-6, D-1000 Berlin. One of the authors (R.T.) thanks for providing computer facilities and computer time during her stay ther.
PY - 2010
Y1 - 2010
N2 - The role of information technology in transforming organizations and improving firm performance has been extensively examined by IS researchers. While IT has been recognized critical in influencing various aspects of service companies, empirical studies on IT impacts in service sectors remain insufficient and fragmented, especially in logistics industry. Drawing upon relational view on the firm and logistic service management literature, this study proposes a conceptual framework of logistic IT competence and its implications in logistic service. In particular, relationship orientation is proposed as a mediator between logistics IT competence and logistic service performance. Discussion and directions for future research will be finally provided.
AB - The role of information technology in transforming organizations and improving firm performance has been extensively examined by IS researchers. While IT has been recognized critical in influencing various aspects of service companies, empirical studies on IT impacts in service sectors remain insufficient and fragmented, especially in logistics industry. Drawing upon relational view on the firm and logistic service management literature, this study proposes a conceptual framework of logistic IT competence and its implications in logistic service. In particular, relationship orientation is proposed as a mediator between logistics IT competence and logistic service performance. Discussion and directions for future research will be finally provided.
KW - Logistic IT competence
KW - Logistics service performance
KW - Relationship orientation
UR - http://www.scopus.com/inward/record.url?scp=79951969643&partnerID=8YFLogxK
U2 - 10.1109/ICISE.2010.5690552
DO - 10.1109/ICISE.2010.5690552
M3 - Conference contribution
AN - SCOPUS:79951969643
SN - 9781424480968
T3 - 2nd International Conference on Information Science and Engineering, ICISE2010 - Proceedings
SP - 332
EP - 335
BT - 2nd International Conference on Information Science and Engineering, ICISE2010 - Proceedings
T2 - 2nd International Conference on Information Science and Engineering, ICISE2010
Y2 - 4 December 2010 through 6 December 2010
ER -