Logistic IT competence and logistic service performance

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The role of information technology in transforming organizations and improving firm performance has been extensively examined by IS researchers. While IT has been recognized critical in influencing various aspects of service companies, empirical studies on IT impacts in service sectors remain insufficient and fragmented, especially in logistics industry. Drawing upon relational view on the firm and logistic service management literature, this study proposes a conceptual framework of logistic IT competence and its implications in logistic service. In particular, relationship orientation is proposed as a mediator between logistics IT competence and logistic service performance. Discussion and directions for future research will be finally provided.

Original languageEnglish
Title of host publication2nd International Conference on Information Science and Engineering, ICISE2010 - Proceedings
Pages332-335
Number of pages4
DOIs
Publication statusPublished - 2010
Event2nd International Conference on Information Science and Engineering, ICISE2010 - Hangzhou, China
Duration: 4 Dec 20106 Dec 2010

Publication series

Name2nd International Conference on Information Science and Engineering, ICISE2010 - Proceedings

Conference

Conference2nd International Conference on Information Science and Engineering, ICISE2010
Country/TerritoryChina
CityHangzhou
Period4/12/106/12/10

Keywords

  • Logistic IT competence
  • Logistics service performance
  • Relationship orientation

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