Measuring service quality in the banking industry: A Hong Kong based study

M.M. Lau, R. Cheung, A.Y.C Lam, Y.T. Chu

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	263-281
Journal	Contemporary Management Research
Volume	9
Issue number	3
DOIs	https://doi.org/10.7903/cmr.11060
Publication status	Published - 2013

Access to Document

@article{eb0ed595a04142dcbb3a976568609539,

title = "Measuring service quality in the banking industry: A Hong Kong based study",

author = "M.M. Lau and R. Cheung and A.Y.C Lam and Y.T. Chu",

year = "2013",

doi = "10.7903/cmr.11060",

language = "English",

volume = "9",

pages = "263--281",

journal = "Contemporary Management Research",

issn = "1813-5498",

publisher = "Academy of Taiwan Information Systems Research",

number = "3",

}