Measuring service quality in the banking industry: A Hong Kong based study

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	2012 International Conference on Marketing Studies (ICMS2012)
Publisher	Academy of Taiwan Information Systems Research (ATISR)
Publication status	Published - 17 Aug 2012

Cite this

@inproceedings{5fdb24a79b44469f8d9f3c4f306a0e27,

title = "Measuring service quality in the banking industry: A Hong Kong based study",

author = "M.M. Lau and Ronnie Cheung and Lam, \{Yuk Chau\} and Y.T. Chu",

year = "2012",

month = aug,

day = "17",

language = "English",

booktitle = "2012 International Conference on Marketing Studies (ICMS2012)",

publisher = "Academy of Taiwan Information Systems Research (ATISR)",

}