Must Service Recovery Justice Lead to Customer Satisfaction? The Moderating Effects of Cultural Variables

Research output: Contribution to conferencePaperpeer-review

Conference

Conference“Must Service Recovery Justice Lead to Customer Satisfaction? The Moderating Effects of Cultural Variables”, 2016 Academy of Marketing Science World Marketing Congress, IESEG School of Management, Paris, France, July.
Period19/07/1623/07/16

Cite this