Must Service Recovery Justice Lead to Customer Satisfaction? The Moderating Effects of Cultural Variables

J.L.M. Lee

Must Service Recovery Justice Lead to Customer Satisfaction? The Moderating Effects of Cultural Variables

Division of Business and Hospitality Management (BHM)

Research output: Contribution to conference › Paper › peer-review

Original language	English
Publication status	Published - 2016
Event	“Must Service Recovery Justice Lead to Customer Satisfaction? The Moderating Effects of Cultural Variables”, 2016 Academy of Marketing Science World Marketing Congress, IESEG School of Management, Paris, France, July. - Duration: 19 Jul 2016 → 23 Jul 2016

Conference

Conference	“Must Service Recovery Justice Lead to Customer Satisfaction? The Moderating Effects of Cultural Variables”, 2016 Academy of Marketing Science World Marketing Congress, IESEG School of Management, Paris, France, July.
Period	19/07/16 → 23/07/16

Cite this

Lee, J. L. M. (2016). Must Service Recovery Justice Lead to Customer Satisfaction? The Moderating Effects of Cultural Variables. Paper presented at “Must Service Recovery Justice Lead to Customer Satisfaction? The Moderating Effects of Cultural Variables”, 2016 Academy of Marketing Science World Marketing Congress, IESEG School of Management, Paris, France, July. .

@conference{c9745d6d03454bb6a0b598b6c296c4c3,

title = "Must Service Recovery Justice Lead to Customer Satisfaction? The Moderating Effects of Cultural Variables",

author = "J.L.M. Lee",

year = "2016",

language = "English",

note = "“Must Service Recovery Justice Lead to Customer Satisfaction? The Moderating Effects of Cultural Variables”, 2016 Academy of Marketing Science World Marketing Congress, IESEG School of Management, Paris, France, July. ; Conference date: 19-07-2016 Through 23-07-2016",

}

Lee, JLM 2016, 'Must Service Recovery Justice Lead to Customer Satisfaction? The Moderating Effects of Cultural Variables', Paper presented at “Must Service Recovery Justice Lead to Customer Satisfaction? The Moderating Effects of Cultural Variables”, 2016 Academy of Marketing Science World Marketing Congress, IESEG School of Management, Paris, France, July. , 19/07/16 - 23/07/16.

Must Service Recovery Justice Lead to Customer Satisfaction? The Moderating Effects of Cultural Variables. / Lee, J.L.M.
2016. Paper presented at “Must Service Recovery Justice Lead to Customer Satisfaction? The Moderating Effects of Cultural Variables”, 2016 Academy of Marketing Science World Marketing Congress, IESEG School of Management, Paris, France, July. .

Research output: Contribution to conference › Paper › peer-review

TY - CONF

T1 - Must Service Recovery Justice Lead to Customer Satisfaction? The Moderating Effects of Cultural Variables

AU - Lee, J.L.M.

PY - 2016

Y1 - 2016

M3 - Paper

T2 - “Must Service Recovery Justice Lead to Customer Satisfaction? The Moderating Effects of Cultural Variables”, 2016 Academy of Marketing Science World Marketing Congress, IESEG School of Management, Paris, France, July.

Y2 - 19 July 2016 through 23 July 2016

ER -