Remote work as a new normal? The technology-organization-environment (TOE) context

Peggy M.L. Ng, Kam Kong Lit, Cherry T.Y. Cheung

Research output: Contribution to journalArticlepeer-review

66 Citations (Scopus)

Abstract

The COVID-19 pandemic has established remote work as the new normal. However, the factors that influence the effectiveness of remote work are unexplored. Moreover, the relationships between remote work and job performance and emotional exhaustion are under-investigated. This study addresses these gaps by investigating the factors that influence the effectiveness and outcomes of remote work. The technology-organisation-environment (TOE) framework and the theory of planned behaviour (TPB) are used as a theoretical lens to examine the internal and external factors that affect remote work and work-life balance. An online cross-sectional survey of knowledge workers engaged in remote work in Hong Kong indicates that both external (technological competence, government support) and internal (work flexibility, attitude, perceived behavioural control) factors are significant predictors of successful remote work. Furthermore, remote work is positively associated with job performance but has no association with emotional exhaustion. These findings suggest that to ensure a successful transition to the new normal, governments and organisations should provide technical support to employees engaged in remote work. The theoretical and practical implications of the findings are discussed.

Original languageEnglish
Article number102022
JournalTechnology in Society
Volume70
DOIs
Publication statusPublished - Aug 2022

Keywords

  • Emotional exhaustion
  • Job performance
  • Remote work
  • Technology-organisation-environment (TOE) framework
  • Theory of planned behaviour

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