Service Recovery Justice and Post-recovery Satisfaction in Higher Education: A Study of Moderating Effects of Brand Equity

J.L.M. Lee

Service Recovery Justice and Post-recovery Satisfaction in Higher Education: A Study of Moderating Effects of Brand Equity

Division of Business and Hospitality Management (BHM)

Research output: Contribution to conference › Abstract › peer-review

Original language	English
Publication status	Published - 2016
Event	“Service Recovery Justice and Post-recovery Satisfaction in Higher Education: A Study of Moderating Effects of Brand Equity”, Learning and Teaching Conference, Northumbria University & Vocational Training Council, Hong Kong, China, June. - Duration: 1 Jun 2016 → …

Conference

Conference	“Service Recovery Justice and Post-recovery Satisfaction in Higher Education: A Study of Moderating Effects of Brand Equity”, Learning and Teaching Conference, Northumbria University & Vocational Training Council, Hong Kong, China, June.
Period	1/06/16 → …

Cite this

Lee, J. L. M. (2016). Service Recovery Justice and Post-recovery Satisfaction in Higher Education: A Study of Moderating Effects of Brand Equity. Abstract from “Service Recovery Justice and Post-recovery Satisfaction in Higher Education: A Study of Moderating Effects of Brand Equity”, Learning and Teaching Conference, Northumbria University & Vocational Training Council, Hong Kong, China, June..

Lee, J.L.M. / Service Recovery Justice and Post-recovery Satisfaction in Higher Education: A Study of Moderating Effects of Brand Equity. Abstract from “Service Recovery Justice and Post-recovery Satisfaction in Higher Education: A Study of Moderating Effects of Brand Equity”, Learning and Teaching Conference, Northumbria University & Vocational Training Council, Hong Kong, China, June..

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title = "Service Recovery Justice and Post-recovery Satisfaction in Higher Education: A Study of Moderating Effects of Brand Equity",

author = "J.L.M. Lee",

year = "2016",

language = "English",

note = "“Service Recovery Justice and Post-recovery Satisfaction in Higher Education: A Study of Moderating Effects of Brand Equity”, Learning and Teaching Conference, Northumbria University & Vocational Training Council, Hong Kong, China, June. ; Conference date: 01-06-2016",

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Lee, JLM 2016, 'Service Recovery Justice and Post-recovery Satisfaction in Higher Education: A Study of Moderating Effects of Brand Equity', “Service Recovery Justice and Post-recovery Satisfaction in Higher Education: A Study of Moderating Effects of Brand Equity”, Learning and Teaching Conference, Northumbria University & Vocational Training Council, Hong Kong, China, June., 1/06/16.

Service Recovery Justice and Post-recovery Satisfaction in Higher Education: A Study of Moderating Effects of Brand Equity. / Lee, J.L.M.
2016. Abstract from “Service Recovery Justice and Post-recovery Satisfaction in Higher Education: A Study of Moderating Effects of Brand Equity”, Learning and Teaching Conference, Northumbria University & Vocational Training Council, Hong Kong, China, June..

Research output: Contribution to conference › Abstract › peer-review

TY - CONF

T1 - Service Recovery Justice and Post-recovery Satisfaction in Higher Education: A Study of Moderating Effects of Brand Equity

AU - Lee, J.L.M.

PY - 2016

Y1 - 2016

M3 - Abstract

T2 - “Service Recovery Justice and Post-recovery Satisfaction in Higher Education: A Study of Moderating Effects of Brand Equity”, Learning and Teaching Conference, Northumbria University & Vocational Training Council, Hong Kong, China, June.

Y2 - 1 June 2016

ER -

Lee JLM. Service Recovery Justice and Post-recovery Satisfaction in Higher Education: A Study of Moderating Effects of Brand Equity. 2016. Abstract from “Service Recovery Justice and Post-recovery Satisfaction in Higher Education: A Study of Moderating Effects of Brand Equity”, Learning and Teaching Conference, Northumbria University & Vocational Training Council, Hong Kong, China, June..