Service Recovery Justices, Satisfaction and Service Quality: A Study of Moderating Effect of Cultural Variables and Brand Equity

J.L.M. Lee; N.Y.M.  Siu

Service Recovery Justices, Satisfaction and Service Quality: A Study of Moderating Effect of Cultural Variables and Brand Equity

Division of Business and Hospitality Management (BHM)

Research output: Contribution to conference › Paper › peer-review

Original language	English
Publication status	Published - 2014
Event	“Service Recovery Justices, Satisfaction and Service Quality: A Study of Moderating Effect of Cultural Variables and Brand Equity”, The 5th World Business Ethics Forum: Challenges and Implications for the Private and Public Sectors, University of Macau, Macau, China, December. - Duration: 9 Dec 2014 → 11 Dec 2014

Conference

Conference	“Service Recovery Justices, Satisfaction and Service Quality: A Study of Moderating Effect of Cultural Variables and Brand Equity”, The 5th World Business Ethics Forum: Challenges and Implications for the Private and Public Sectors, University of Macau, Macau, China, December.
Period	9/12/14 → 11/12/14

Cite this

Lee, J. L. M., & Siu, N. Y. M. (2014). Service Recovery Justices, Satisfaction and Service Quality: A Study of Moderating Effect of Cultural Variables and Brand Equity. Paper presented at “Service Recovery Justices, Satisfaction and Service Quality: A Study of Moderating Effect of Cultural Variables and Brand Equity”, The 5th World Business Ethics Forum: Challenges and Implications for the Private and Public Sectors, University of Macau, Macau, China, December..

Lee, J.L.M. ; Siu, N.Y.M. . / Service Recovery Justices, Satisfaction and Service Quality: A Study of Moderating Effect of Cultural Variables and Brand Equity. Paper presented at “Service Recovery Justices, Satisfaction and Service Quality: A Study of Moderating Effect of Cultural Variables and Brand Equity”, The 5th World Business Ethics Forum: Challenges and Implications for the Private and Public Sectors, University of Macau, Macau, China, December..

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title = "Service Recovery Justices, Satisfaction and Service Quality: A Study of Moderating Effect of Cultural Variables and Brand Equity",

author = "J.L.M. Lee and N.Y.M. Siu",

year = "2014",

language = "English",

note = "“Service Recovery Justices, Satisfaction and Service Quality: A Study of Moderating Effect of Cultural Variables and Brand Equity”, The 5th World Business Ethics Forum: Challenges and Implications for the Private and Public Sectors, University of Macau, Macau, China, December. ; Conference date: 09-12-2014 Through 11-12-2014",

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Lee, JLM & Siu, NYM 2014, 'Service Recovery Justices, Satisfaction and Service Quality: A Study of Moderating Effect of Cultural Variables and Brand Equity', Paper presented at “Service Recovery Justices, Satisfaction and Service Quality: A Study of Moderating Effect of Cultural Variables and Brand Equity”, The 5th World Business Ethics Forum: Challenges and Implications for the Private and Public Sectors, University of Macau, Macau, China, December., 9/12/14 - 11/12/14.

Service Recovery Justices, Satisfaction and Service Quality: A Study of Moderating Effect of Cultural Variables and Brand Equity. / Lee, J.L.M.; Siu, N.Y.M. .
2014. Paper presented at “Service Recovery Justices, Satisfaction and Service Quality: A Study of Moderating Effect of Cultural Variables and Brand Equity”, The 5th World Business Ethics Forum: Challenges and Implications for the Private and Public Sectors, University of Macau, Macau, China, December..

Research output: Contribution to conference › Paper › peer-review

TY - CONF

T1 - Service Recovery Justices, Satisfaction and Service Quality: A Study of Moderating Effect of Cultural Variables and Brand Equity

AU - Lee, J.L.M.

AU - Siu, N.Y.M.

PY - 2014

Y1 - 2014

M3 - Paper

T2 - “Service Recovery Justices, Satisfaction and Service Quality: A Study of Moderating Effect of Cultural Variables and Brand Equity”, The 5th World Business Ethics Forum: Challenges and Implications for the Private and Public Sectors, University of Macau, Macau, China, December.

Y2 - 9 December 2014 through 11 December 2014

ER -

Lee JLM, Siu NYM. Service Recovery Justices, Satisfaction and Service Quality: A Study of Moderating Effect of Cultural Variables and Brand Equity. 2014. Paper presented at “Service Recovery Justices, Satisfaction and Service Quality: A Study of Moderating Effect of Cultural Variables and Brand Equity”, The 5th World Business Ethics Forum: Challenges and Implications for the Private and Public Sectors, University of Macau, Macau, China, December..