The determinants of service quality in the banking industry

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	Business and Management and Learning and Teaching Conference
Publisher	Newcastle Business School, Northumbria University
Publication status	Published - 19 Mar 2013

Cite this

@inproceedings{36ff659465534244a186b2360bb1db8b,

title = "The determinants of service quality in the banking industry",

author = "M.M. Lau",

year = "2013",

month = mar,

day = "19",

language = "English",

booktitle = "Business and Management and Learning and Teaching Conference",

publisher = "Newcastle Business School, Northumbria University",

}