Abstract
The new global reality that has emerged from the COVID-19 pandemic crisis has accelerated technology adoption and called for more resilient supply chains. Big data analytics (BDA) can help businesses achieve better performance. But the benefits of BDA on social performance are not clear. The purpose of this paper is to understand how BDA technology affects hotel supply chain resilience (SCR) and employee-centered social performance in the presence of the COVID-19 pandemic. Results from a survey of 108 hotel managers in Hong Kong indicated a positive influence of BDA adoption on hotel SCR, which in turn positively influenced employee outcomes, in the context of COVID-19 disruption.
| Original language | English |
|---|---|
| Pages (from-to) | 669-679 |
| Number of pages | 11 |
| Journal | Proceedings of International Conference on Computers and Industrial Engineering, CIE |
| Volume | 2024-December |
| Publication status | Published - 2024 |
| Event | 51st International Conference on Computers and Industrial Engineering, CIE 2024 - Sydney, Australia Duration: 9 Dec 2024 → 11 Dec 2024 |
Keywords
- Big data analytics
- COVID-19
- hotel employee
- hotel supply chain
- social performance
- supply chain resilience
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