The Impact of Service Recovery Justice on Customer Attitudes: The Mediating Effect of Post-recovery Satisfaction

J.L.M. Lee

The Impact of Service Recovery Justice on Customer Attitudes: The Mediating Effect of Post-recovery Satisfaction

Division of Business and Hospitality Management (BHM)

Research output: Contribution to conference › Paper › peer-review

Original language	English
Publication status	Published - 2015
Event	“The Impact of Service Recovery Justice on Customer Attitudes: The Mediating Effect of Post-recovery Satisfaction”, 2015 International Symposium on Business and Social Sciences, Tokyo, Japan, December. - Duration: 3 Dec 2015 → 4 Dec 2015

Conference

Conference	“The Impact of Service Recovery Justice on Customer Attitudes: The Mediating Effect of Post-recovery Satisfaction”, 2015 International Symposium on Business and Social Sciences, Tokyo, Japan, December.
Period	3/12/15 → 4/12/15

Cite this

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title = "The Impact of Service Recovery Justice on Customer Attitudes: The Mediating Effect of Post-recovery Satisfaction",

author = "J.L.M. Lee",

year = "2015",

language = "English",

note = "“The Impact of Service Recovery Justice on Customer Attitudes: The Mediating Effect of Post-recovery Satisfaction”, 2015 International Symposium on Business and Social Sciences, Tokyo, Japan, December. ; Conference date: 03-12-2015 Through 04-12-2015",

}

Lee, JLM 2015, 'The Impact of Service Recovery Justice on Customer Attitudes: The Mediating Effect of Post-recovery Satisfaction', Paper presented at “The Impact of Service Recovery Justice on Customer Attitudes: The Mediating Effect of Post-recovery Satisfaction”, 2015 International Symposium on Business and Social Sciences, Tokyo, Japan, December., 3/12/15 - 4/12/15.

The Impact of Service Recovery Justice on Customer Attitudes: The Mediating Effect of Post-recovery Satisfaction. / Lee, J.L.M.
2015. Paper presented at “The Impact of Service Recovery Justice on Customer Attitudes: The Mediating Effect of Post-recovery Satisfaction”, 2015 International Symposium on Business and Social Sciences, Tokyo, Japan, December..

Research output: Contribution to conference › Paper › peer-review

TY - CONF

T1 - The Impact of Service Recovery Justice on Customer Attitudes: The Mediating Effect of Post-recovery Satisfaction

AU - Lee, J.L.M.

PY - 2015

Y1 - 2015

M3 - Paper

T2 - “The Impact of Service Recovery Justice on Customer Attitudes: The Mediating Effect of Post-recovery Satisfaction”, 2015 International Symposium on Business and Social Sciences, Tokyo, Japan, December.

Y2 - 3 December 2015 through 4 December 2015

ER -