The impact of university brand identification and eWOM behaviour on students’ psychological well-being: a multi-group analysis among active and passive social media users

Daisy Lee, Peggy M.L. Ng, Svetlana Bogomolova

Research output: Contribution to journalArticlepeer-review

16 Citations (Scopus)

Abstract

Encouraging students to share positive online reviews should not be regarded only as a marketing tool. This study aims to examine (i) the relationship between positive online reviews behaviour for university and students’ well-being; and (ii) the impact of eWOM behaviour on students’ psychological well-being among active (those who share and read information) and passive (those who only read information) social media users. An online survey was conducted to examine the interplay of university brand identification, positive eWOM behaviour, and university life satisfaction on students’ psychological well-being. Results found that students who share positive reviews about university on social media tend to have better psychological health. This study also revealed that active social media users benefit more in terms of well-being through sharing positive online reviews about their universities. Implications for theory and practice of social media marketing in the higher education context are discussed.

Original languageEnglish
Pages (from-to)384-403
Number of pages20
JournalJournal of Marketing Management
Volume36
Issue number3-4
DOIs
Publication statusPublished - 12 Feb 2020

Keywords

  • eWOM
  • online reviews
  • psychological well-being
  • social media
  • University brand identification

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