The impacts of cultural and emotional intelligence on hotel guest satisfaction: Asian and non-Asian perceptions of staff capabilities

R Lam, C Cheung, P Lugosi

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	455-477
Journal	Journal of China Tourism Research
Publication status	Published - 2021

Cite this

@article{f90034f897dd44c59ac6a2075aab1478,

title = "The impacts of cultural and emotional intelligence on hotel guest satisfaction: Asian and non-Asian perceptions of staff capabilities",

author = "R Lam and C Cheung and P Lugosi",

year = "2021",

language = "English",

pages = "455--477",

journal = "Journal of China Tourism Research",

issn = "1938-8160",

publisher = "Taylor and Francis Ltd.",

}