The influence of internet-based customer relationship management on customer loyalty

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	419-439
Journal	Contemporary Management Research
Volume	9
Issue number	4
DOIs	https://doi.org/10.7903/cmr.11095
Publication status	Published - 2013

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@article{fcf629a0eaaf4984936cd3ef29c3cdcc,

title = "The influence of internet-based customer relationship management on customer loyalty",

author = "A.Y.C Lam and R. Cheung and M.M. Lau",

year = "2013",

doi = "10.7903/cmr.11095",

language = "English",

volume = "9",

pages = "419--439",

journal = "Contemporary Management Research",

issn = "1813-5498",

publisher = "Academy of Taiwan Information Systems Research",

number = "4",

}