Understanding determinants of customer behavioral intention in using mobile payment at convenience stores

Mei Mei Lau, Aris Y.C. Lam, Ronnie Cheung, Tsan Fai Leung

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

3 Citations (Scopus)

Abstract

Mobile payment technology has been gradually adopted all over the world, which is seen as the trend of all our future payment. In Hong Kong, using mobile payment is very common in convenience stores, so present study identifies its drivers. A questionnaire survey was conducted to obtain the attitude from customers. A total of 150 responses were collected. Data were analyzed using multiple regression analysis, and to test a theoretical framework developed from Technology Acceptance Model. The findings showed that perceived usefulness, ease of use, compatibility, and subjective norm affect customers' intention to use mobile payment. Managerial implications of the findings are also shown.

Original languageEnglish
Title of host publicationIC4E 2019 - 2019 10th International Conference on E-Education, E-Business, E-Management and E-Learning
Place of PublicationJapan
PublisherAssociation for Computing Machinery
Pages357-362
Number of pages6
ISBN (Electronic)9781450366021
DOIs
Publication statusPublished - 10 Jan 2019
Event10th International Conference on E-Education, E-Business, E-Management and E-Learning, IC4E 2019 - Tokyo, Japan
Duration: 10 Jan 201913 Jan 2019

Publication series

NameACM International Conference Proceeding Series

Conference

Conference10th International Conference on E-Education, E-Business, E-Management and E-Learning, IC4E 2019
Country/TerritoryJapan
CityTokyo
Period10/01/1913/01/19

Keywords

  • Fear of obsolescence
  • Intention to use mobile payment
  • Perceived compatibility
  • Perceived ease of use
  • Perceived security
  • Perceived usefulness
  • Subjective norm

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