Using a Multiplatform Chatbot as an Online Tutor in a University Course

Lap Kei Lee, Yin Chun Fung, Yau Wai Pun, Ka Kin Wong, Maverick Tai Yin Yu, Nga In Wu

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

7 Citations (Scopus)

Abstract

Allowing students to ask questions in a university course is a crucial aspect of learning, which leads to increased learning effectiveness but also increased workload of the teaching staff. To reduce their workload, this paper presents the design of a chatbot for instantly answering students' questions on multiple common social platforms including Telegram, Facebook Messenger and Line. The chatbot can answer questions in natural language and commands. Once the teachers upload the necessary course-related information to an online database, the chatbot can answer questions on the course materials and course logistics (e.g., class schedule). The chatbot also supports a login system so as to provide answers according to different student profiles (e.g., schedule of their enrolled class and score dissemination). A survey on ten undergraduate computer science students showed that our chatbot can effectively act as an online tutor to reduce teachers' workload and will be a useful tool to be integrated into other e-learning platforms.

Original languageEnglish
Title of host publicationProceedings - 2020 International Symposium on Educational Technology, ISET 2020
EditorsFu Lee Wang, Oliver Au, Punpiti Piamsa-nga, Lap-Kei Lee, Pornthep Anussornnitisarn
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages53-56
Number of pages4
ISBN (Electronic)9781728171883
DOIs
Publication statusPublished - Aug 2020
Event2020 International Symposium on Educational Technology, ISET 2020 - Bangkok, Thailand
Duration: 24 Aug 202027 Aug 2020

Publication series

NameProceedings - 2020 International Symposium on Educational Technology, ISET 2020

Conference

Conference2020 International Symposium on Educational Technology, ISET 2020
Country/TerritoryThailand
CityBangkok
Period24/08/2027/08/20

Keywords

  • chatbot
  • innovative pedagogy
  • multiplatform
  • natural language processing
  • online tutor

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