TY - JOUR
T1 - What frustrates hospitality students at the mandatory synchronous online classes?
AU - Ren, Lianping
AU - Guan, Jieqi
AU - Tavitiyaman, Pimtong
N1 - Publisher Copyright:
© 2021 The International Council on Hotel, Restaurant, and Institutional Education.
PY - 2022
Y1 - 2022
N2 - As a result of the COVID-19 pandemic, most tertiary teaching and learning activities, including hospitality programs, have shifted to online platforms for an extended period. This is probably the first time that hospitality institutions have implemented mandatory synchronous online classes. While this has been deemed the best available solution, various issues and hurdles have hindered the learning process and harmed students’ learning experience. Drawing mainly on qualitative data from a large-scale qualitative survey and seven focus group interviews involving 44 students, this study identifies factors that cause students anxiety and frustrate their learning process. These are categorized into interaction barriers, technical barriers, psychological and emotional barriers, perceived learning outcomes, lecturers’ experience, class and course administration, and physical discomfort. Recommended adjustments to practice are discussed.
AB - As a result of the COVID-19 pandemic, most tertiary teaching and learning activities, including hospitality programs, have shifted to online platforms for an extended period. This is probably the first time that hospitality institutions have implemented mandatory synchronous online classes. While this has been deemed the best available solution, various issues and hurdles have hindered the learning process and harmed students’ learning experience. Drawing mainly on qualitative data from a large-scale qualitative survey and seven focus group interviews involving 44 students, this study identifies factors that cause students anxiety and frustrate their learning process. These are categorized into interaction barriers, technical barriers, psychological and emotional barriers, perceived learning outcomes, lecturers’ experience, class and course administration, and physical discomfort. Recommended adjustments to practice are discussed.
KW - Online learning
KW - frustration
KW - hospitality students
KW - synchronous online class
UR - http://www.scopus.com/inward/record.url?scp=85113718354&partnerID=8YFLogxK
U2 - 10.1080/10963758.2021.1963971
DO - 10.1080/10963758.2021.1963971
M3 - Article
AN - SCOPUS:85113718354
SN - 1096-3758
VL - 34
SP - 2
EP - 14
JO - Journal of Hospitality and Tourism Education
JF - Journal of Hospitality and Tourism Education
IS - 1
ER -