When employees fight back: Investigating how customer incivility and procedural injustice can impel employee retaliation

Research output: Contribution to journal › Article › peer-review

36 Citations (Scopus)

Original language	English
Journal	International Journal of Hospitality Management
Volume	107
Issue number	103308
Publication status	Published - 2022

Cite this

@article{cf0d5dfb9f774cf88acb7b742d0ad289,

title = "When employees fight back: Investigating how customer incivility and procedural injustice can impel employee retaliation",

author = "Grace Chan and Zhiwei Lin and Wong, \{IpKin Anthony\} and Chen, \{Yun (Victoria)\} and So, \{Chui Ying Angel\}",

year = "2022",

language = "English",

volume = "107",

journal = "International Journal of Hospitality Management",

issn = "0278-4319",

publisher = "Elsevier Ltd.",

number = "103308",

}

TY - JOUR

T1 - When employees fight back: Investigating how customer incivility and procedural injustice can impel employee retaliation

AU - Chan, Grace

AU - Lin, Zhiwei

AU - Wong, IpKin Anthony

AU - Chen, Yun (Victoria)

AU - So, Chui Ying Angel

PY - 2022

Y1 - 2022

M3 - Article

SN - 0278-4319

VL - 107

JO - International Journal of Hospitality Management

JF - International Journal of Hospitality Management

IS - 103308

ER -